Support

I have OS X 10.4. Can I still get EBP?

You can grab the last version (1.5.4) that supported 10.4 here

I have OS X 10.5. Can I still get EBP?

You can grab the last version (2.7) that supported 10.5 here

I purchased Version 1.x of Email Backup Pro, is there a cost to upgrade to Version 2.x?

Unfortunately, there is a charge to upgrade from Version 1.x to Version 2.x. The upgrade fee is $5.

How do I set Email Backup Pro not to quit Entourage when backing up my emails?

You can select the correct course of action in the General section of the Preferences.

I have just upgraded to the latest version. What do I need to do to take advantage of the new features?

Simply open the new version of the application, and the Backup Engine will be automatically updated to the latest version.

Does the application need to be running to have the backup work?

No. Once configured there is no need for Email Backup Pro to be running. Backups will happen as scheduled.

How do remove the scheduled backup?

To remove the scheduled backup select Remove Configuration from the Tools menu.

How do I manage all my backups?

You can use the new Backup Manager in Version 2 to manage all your backups.

I use a non-English version of Entourage/Outlook. How you I backup it up?

To backup the simply change the Entourage/Outlook Language under the Tools menu, or allow the Auto-Selector feature to select for you.

Do I have to quit my email application before the script runs?

No. Email Backup Pro will automatically quit your email application when the backup runs, and reopen it when it is finished.

Have a question not answered here?

Just send an email to support@squashedsoftware.com. We will do our best to help you.

Can I request features for the next version of Email Backup Pro?

Yes you can by sending an email to feedback@squashedsoftware.com. All feedback will be considered for future versions.